TYPICAL ERROR Samantha who hurt her ankle playing hockey had to go to the X-ray department to have her ankle X-rayed. The nurse who met us at reception thought she had broken it.
CORRECTION Samantha, who hurt her ankle playing hockey, had to go to the X-ray department to have her ankle X-rayed. The nurse who met us at reception thought she had broken it.
EXPLANATION Notice that in the example there are two adjectival clauses:
who hurt her ankle playing hockey
AND
who met us at reception.
There is a fundamental difference between the two. While the first clause could be left out, the second clause is essential; without it we would not know which nurse is being referred to. We are not talking about just any nurse but the nurse who met us at reception. The clause identifies a specific nurse and so we call it a defining adjectival clause.
If we read the first sentence without the adjectival clause, i.e.
Samantha ... had to go to the X-ray department
we see that it still works because the clause does not define Samantha; it just adds information. We thus call this sort of adjectival clause a non-defining adjectival clause.
Note that commas are always inserted around non-defining clauses but they are never used with defining clauses because we read the noun and its defining clause as one entity, as in The nurse who met us at reception...
Incidentally, who is used with both types of clauses when referring to people. Furthermore, non-defining clauses should never be introduced by that; that is used to introduce defining clauses. While which can be used for either, it is better to reserve which for introducing non-defining clauses, which makes interpretation easier in sentences that contain both defining and non-defining clauses, as in the following sentence: